NetDex Support
Email theigoraraujo@gmail.com and you will get a reply from the person who builds NetDex.
To make the first reply useful, include the app version from Settings, your device model, and what you did just before the problem. A screenshot helps if the issue is visual.
Common questions
My project is missing
Open the Projects screen and check Trash. A deleted project stays there for 30 days and can be restored. Projects are stored only on this device, so they do not follow you to another iPad or phone, and removing the app removes them.
I imported an old project file and it asked about a copy
When the file you are opening is older than the work already on the device, NetDex offers a copy instead of replacing your work. Choose Copy to keep both, or Replace to overwrite the local project with the file.
AI recognition did not work
AI recognition needs a clear, straight-on photo of the drawing, and it needs your agreement the first time. If it is unavailable, you can still create and edit the whole topology by hand. Recognition also returns nothing when the drawing is too faint to read.
Google Drive or OneDrive will not connect
Sign in from the import or export screen, not from the device settings. If you changed your cloud password, sign out in NetDex and connect again so the stored token is refreshed.
How do I delete my data
Delete individual projects in the app, or remove the app to delete everything held on the device, including stored Drive and OneDrive tokens. You can also revoke access from your Google or Microsoft account pages. The privacy policy describes each step.
Exports
Exports create a PDF or an image of the current map and upload it only when you tap Export. Nothing is uploaded in the background.
Purchases and refunds
Any purchase made in the app is handled by Apple or Google, so refunds follow their process. Use your App Store or Google Play purchase history to request one. If something you paid for does not work, email the address above and it will be looked at.